Hence service varies from person to person, time to time and from situation to situation. His performance will depend on the response and appreciation of the audience.
For example, a musician performing at a program may not perform with uniformity. Yet again the same individual air hostess may not perform the same uniform service both in the morning as well as in the evening.Įven the tour package and the aircraft can’t be consistent of equal standards because an aircraft can de-shape the travelling pleasure into a nightmare and a holiday seaside is ruined by the prolonged rainy spell.Īnother reason for variability of service is the involvement of customers in the process of product delivery and consumption system. Depending on the mood, behaviour, working style, efficiency and knowledge of the people variability exist.įor example, all air hostesses cannot provide the same quality service like the other. This issue is not present when a machine dominates. This may be due to the extensive involvement of people in the production of service.
There is some degree of variability present in almost all types of services. Services offered by most people are never the same. These include:Įxamples of Man-made tourism products are Ajanta and Ellora cave-Maharashtra (Cultural), Surajkund Craft Mela-Haryana (Traditional), Essel World-Mumbai, etc Entertaining aspects are those which provides some amusements, thrills or enjoyable feel to the tourists.Basically, it reflects the activities, beliefs and life of people of any particular region. Traditional aspects are related to traditions.Places of historical significance l museums and art galleries.Sites and areas of archaeological interest.Cultural aspects include those man-made products which depict the culture of the people, civilization and are related to history.Man-made tourism products are further divided into three subtypes: As per the tourism point of view they are made for pleasure, leisure or business.
Something which is not natural, found in the destinations to attract the tourists. Sinclair and Mike Stabler define the tourism product as a “composite product involving transport, accommodation, catering, natural resources, entertainment and other facilities and services, such as shops and banks, travel agents and tour operators.”Īccording to Suswantoro (2007:75) on substantially the understanding of tourism products “is obtained and the overall service felt or enjoyed by tourists since he left his residence to the tourist destination of his choice and to return home where she originally departed”.įollowing figure describes the classification of Tourism Product: The tourism “product” is not the destination, but it is about the experiences of that place and what happens there. Burkat and Medlik say tourism products to an array of integrated products, which consist of objects and attractions, transportation, accommodation and entertainment, where each element of the tourism product is prepared by individual companies and are offered separately to consumers (tourist/tourist).
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